Smith Moutain Lake Homes - Robert R. Bauer Building Contractors, Inc.

Testimonials

" May 1, 2009 Mr. Robert R. Bauer Building Contractors, Inc. 3335 White House Rd. Moneta, VA 24121 Dear Bob: We want to take this opportunity to thank you and everyone who worked so hard to make our dream home a reality. After years of planning and design, we researched many of the area home builders, and your reputation was among the best. Now that we have lived in our home for several months, we can honestly say we are grateful that we selected you. Beyond the obvious quality of the materials and workmanship provided by you and your sub-contractors, we want to personally thank you for the interest you took in making our home even better than we envisioned. You did a wonderful job of situating the home on the site to its best advantage. When there was an area of unanticipated rock excavation for the foundation, you took the initiative to provide for a basement wine cellar in that area, knowing that we had mentioned wanting one. We also appreciated your willingness to address issues or make changes both during and after construction. Your commitment to meeting our needs made this an enjoyable expreience which is rare in the home-building industry. Please don't hesitate to use us as a reference or to invite potential clients to contact us about visiting our home - we love showing it to others. Sincerely, Bob & Gay Olsen"

- Bob & Gay Olsen.

" Bob Bauer is a true professional dedicated to building quality homes for his customers. As a building material supplier, I hear the good and the bad from customers about the builders who are constructing their homes. I can honestly say that I have only heard good things about Bob from our customers. Bob is efficient in attention to detail, communication, cost planning, construction and material knowledge and on-time completion of homes. Bob provides his customers and suppliers a positive experience with the assurance that they are deeling with an honest and ethical builder with high standards who will do what he promises. I highly recommend Bob as a builder of choice. Dave Cappellari President Capps Home Building Center"

- Capps Home Building Center.

" August 5, 2008 When building a home "long distance" there has to be A LOT of trust between the builder and future home owner. After meeting with a couple of builders around the lake, Bob seemed to be the one we could rely on the most. We're happy to say we were right. He has "top-notch" experience in building a quality home, excellent communication skills w/ the customers, a work ethic everyone appreciates, completed the job on time, and most important he's true to his word. Along with having good rapport with his sub-contractors, they also understood the importance of doing a job the right way. If it wasn't right, Bob had no problem addressing it. Bob also has a first-class group of vendors working with him on cabinets, materials fixtures, etc. We also think it's important to note by investing in his own company with Jennifer for staff and administrative support, it helps clear his way to focus on building and customer needs. If you're not sure if Bob is the builder for you, think about the fact just this past year he was innovative enough to also begin a customer/builder website to help make sure all vendors are on the 'same page' with the customer. He routinely sent us pictures of our house's progress! Last, but not least, and it's already been stated on other testimonials on this website, he always accepted and returned phone calls, giving us all the time we needed to explain situations, make suggestions, and answer questions. If we add rooms, or do major upgrades, Bob Bauer will no doubt be the builder we call. Terri & David Shea"

- David & Terri Shea.

" Bob Bauer was indeed a pleasure to work with. At the top of his abilities list I would have to say is communication. If you have built in the past, and I have, you realize the importance of communication. Bob kept us informed well in advance of decisions that had to be made along with any suggestions he had, options, the newest and best methods, and best prices available. He listened to our wants and needs and made it happen. Bob's attention to detail, knowledge of the business and dedication to getting the job done (in our case ahead of schedule) made building our home at the Boardwalk a very positive and enjoyable experience. We definitely would use him again. "

- Dexter and Jennifer Rakes.

" 3/28/2008 Robert Bauer RRB Building Contractor Dear Bob, We wanted to formalize our appreciation for all you did in building our house. As you know, we are very proud of the house. Tammy had a very specific idea as to the overall "atmosphere" both inside and outside the house. Needless to say, the house is exactly what she envisioned. Although we could not comment on all the positives, we would like to compliment you on a few specifics that I think would be important to any prospective home builder. - Control of sub-contractors. The quality and completion time are largely based on the dependability of your sub-contractors. You did a masterful job of keeping the job on track. In fact, you finished 2 weeks earlier than we expected. - Attention to detail- One of the sub-contractors told us that you always seem to put a few extras in a job that other builders leave out. I would agree. - Customer Service - Regardless of what prospective builders think the job of the contractor is, your primary job is meeting the needs of your clients. We called you often during the building process (Tammy more than me), and you always gave us your attention and a professional response. In addition, you continue to answer our questions after we took possession of the home. - Parnership with the home designer - The communication between Eric Buck, President of CHD, and you streamlined the process. In summary Bob, we would recommend you to any prospective client due to those attributes and many more. Feel free to have anyone contact me directly at (540)525-0602 if they would like me to expand on my recommendation. Sincerely, Eddie and Tammy Hill"

- Eddie and Tammy Hill.

" Dear Bob, Here are some thoughts from Jenni and I that you are free to use on your web site or in other ways to promote your home building business. As always, we are happy for you to show our home to any prospective clients. My wife and I selected Bob Bauer to build our retirement home at Smith Mountain Lake after much searching and a personal interview with Bob. It was one of the best decisions we have ever made. I have spent 35 years working in research for the construction industry as was well aware of the nightmares people often have in building their home. It is not uncommon for the process to end with very bitter relationships (or worse) between the homeowner and the builder. The opposite happened to us. We ended with a strong personal friendship with Bob that is sure to last. His work for us was simply outstanding. There are many things that stand out to us about Bob and his company. He strives for and obtains true quality every step of the way. He has a great group of partners and subcontractors that have worked with him for years. We were fortunate to be able to visit the construction site often and get to know them personally. They know what he expects and they deliver the quality that he demands. Bob was a great communicator throughout the entire process. It started at the beginning when he laid out his process, planned costs in detail, and his schedule. All during the construction, we knew exactly what to expect and what it would cost. He amazed us by finishing almost two months ahead of schedule and there were no surprises, except pleasant ones. He often advised us on how to save money as well as select options that would be extremely durable and energy saving over the life of our home. My special interest in building this home was to make it a super energy efficient one. Bob and I saw eye-to-eye on this from the beginning. In fact, he recommended many of the features before I requested them; 2x6 wall construction, the very best insulation, extremely high performance windows, the highest energy efficient heat pumps available, exterior ground insulation all around the basement (beyond what is normally done) and exterior siding that by all accounts is expected to be maintenance free for years to come. The quality of the joining techniques, house wrapping, installation of the insulation, etc. was the best I have seen. We are in the middle of our first winter and we have never lived in a house so warm and so free of drafts. We couldn’t have expected anything this good. My wife and I highly recommend Bob Bauer as a home builder. He is highly experienced, honest, ethical, a great communicator, and a quality builder. He has no bluster like many home builders we have known. He tells you what he will do and then delivers. You couldn’t do better than selecting Bob Bauer to build your home. "

- Jim Hill - Moneta, VA.

" As a single woman that traveled away on business every week, many friends thought I was taking on quite a bit to build a house by myself. Just the process of finding the right builder appeared to be a monumental task. Then I was referred to Bob Bauer and everything began to fall into place. From the initial interview with Bob I knew he would be great to work with. He immediately and graciously told me the house design I wanted would never look completely right on my steep lake lot and we began from there. Bob recommended a design engineer that he felt could deliver me the home I desired, but one that would be attractive from all views. In a few short weeks, we had a house design and the work began. From the tear down, and through the building process Bob was always professional. I was primarily able to be on the job site only on weekends, so many decisions had to be made by telephone. Bob was easily accessible and a pleasure to work with. His crews are top notch, the work performed exceptional, and on time. I have loved my home for two years now, and recommend Bob to everyone. Since that time I have married and my husband and I have a large renovation project on a new property. Of course, Bob is our builder and this project experience is just as great as when I built my home. So you can see, I truly recommend Bob Bauer"

- Kimberley Harden Tyson.

" Dear Bob, As you know, we have had the experience of building eight new houses in four different states ove the years of our marriage. Our selection of a company to build our new house at Smith Mountain Lake took us three years, as we looked at several quality builders before selecting your company. Our experience in working with you and your company was unsurpassed. Your willingness to involve us in every aspect of the construction process was refresing, as past builders have not been as informative. Your work crews were always helpful whenever we had questions and were always friendly and easy to approach. Any change orders we decided on were discussed fully with you and we feel that the end product is the highest quality home we could have hoped for. Your attention to detail, use of highest quality materials, and quick follow-up on requests have been greatly appreciated. On a personal note, your calm approach and helpful ideas made the whole construction process less stressful for us, and we actually enjoyed building our new home. We were in a hurry to have our home completed, since we had moved from another state to this area, and were in temporary housing. You were able to deliver our finished home four months earlier than promised, and without sacrificing quality. Your assistant, Jennifer Pace, has also been very helpful and quick to follow up on any requests. We are very pleased with our new home and we highly recommend your company to anyone who wishes to build a high quality custom-built home, at a price that is fair. Thank you for your diligence and hard work in the construction of our new home. Sincerely, Ritchie N. Duffy Shelton B. Duffy"

- Ritchie & Shelton Duffy.

" When you talk to people who have built a house, few would say they enjoyed the process. Robert Bauer recently completed building a custom home for us on Smith Mountain Lake and we would not hesitate to recommend him. We stood in line based on his reputation and it was worth the wait. Bob Bauer's honesty and integrity is unquestionable. He was always fair when dealing with his suppliers, and demanded only the best work from his trades. Bob has experience to draw on, attention to detail you only get from a hands on builder, and the common sense to get the job done. Most valuable to us were Bob's people skills. He has a gift for listening and reasoning. He patiently took our ideas and created a home that will be enjoyed for generations to come. He builds with quality in mind and makes decisions based on his high standards. Bob exceeded our expectations on all counts. His straightforward approach to working with people made this building process truly enjoyable. Bob B"

- Steve and Sherry Purdy.

" Bob, Thank you for building our dream home at Smith Mountain Lake. You said to us many times that you were thankful that we had given your company the opportunity to build our home and you have genuinely demonstrated your appreciation by turning our dream into reality. Your outstanding professional expertise and guidance throughout the building process has been greatly appreciated and we will always be thankful. We are your biggest fans and wish you the best. We highly recommend you and your team to anyone planning to build a home at Smith Mountain Lake. Sincerely, Terry and Dee"

- Terry & Dee Chisholm.

Robert R. Bauer Building Contractors, Inc. • 3335 Whitehouse Road • Moneta, VA 24121 • 540-296-2242